Shipping and Return Policy
Terms and Conditions
- All cylinders are non-returnable per Florida Health Codes
- 7% sales tax for Florida residents
- All products are brand new, never been used and not refurbished unless otherwise stated
- All images are for illustrative purposes only
- Please feel free to contact us if you have any inquiries
Shipping and Handling
- We ship daily Monday – Friday, excluding U.S. federal holidays
- Overnight (Order must be received order by 12PM EST.) FedEx
- 2 Day Shipping (Order must be received by 3PM EST.) USPS
- Standard (All orders will be processed in 1-3 business days)
- Submission of incomplete orders or duplicate orders may delay shipping
- You will automatically receive a tracking # via email once we have shipped your order
- All domestic orders will be shipped by USPS or FedEx
- We will only ship to the address provided during payment
- Shipping and handling rate is fixed and non-refundable
- Orders shipped to the eastern U.S. can be expected within 1 – 4 business days. Orders shipped to the western U.S. generally take 4 – 6 business days. All delivery times are estimates. The total time needed to deliver your package may be longer. Loria Medical is not responsible for delays in delivery due to events beyond our control, including shortage of materials, labor strikes, transportation failures or acts of nature.
- We accept all credit card payments
- We do not accept personal checks, no exceptions!
- We will ONLY ship to address specified during payment
Hold Harmless Agreement:
Loria Medical is not liable for any claims due to misuse of the product. Submission of orders constitutes a release and hold harmless agreement from customer to Loria Medical of any and all claims which may result from use of the product. Information on this site is provided for informational purposes only. It is not meant to substitute for medical advice provided by your physician or other medical professional. You should not use the information contained herein for diagnosing or treating a health problem or disease, or prescribing any medication. You should read carefully all product packaging and labels. If you have or suspect that you have a medical problem, promptly contact your physician or health care provider.
International Shipping Disclaimer
International Buyers – Please Note:
- International orders will be shipped using USPS.
- Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility
- Please check with your country’s customs office to determine what these additional costs will be prior to buying
- These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges
- We do not mark merchandise values below value or mark items as “gifts” – US and International government regulations prohibit such behavior
- Products returned as ‘unclaimed’ or ‘failure to deliver’ will be charged for incoming & outgoing shipping and handling. A 15% restocking fee will be assessed to your refund if the returned to us.
Due to circumstances outside of our control, some international orders get stopped by the customs agency in your country and require you to pay fees to receive your package. This has nothing to do with us! Please read our full disclaimer:
Unfortunately, we cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside the United States. If you have any questions, we encourage you to speak with your customs office, although we will ship any products you order to the address you provide.
The laws are different in every country, they change often, and we cannot keep up with them all. The responsibility is yours to check with your country’s Customs office to see if your country allows the shipment of products you ordered (or wish to order) to your country.
We will do our part and follow the exact directions in your order. We will ship the products that you pick to the address that you provide. We will give you the best service and ship it very quick at the rates that we have agreed to on our site. If for whatever reason the package is seized by Customs Officials, we will not issue you a refund unless all products are returned to us in their original condition. Most orders make it through customs fine; however, most orders that are stopped are returned to us. Also, if the package is returned to us by Customs Officials, you are still responsible for any shipping charges. You pay actual shipping charges based on the weight of the package.
Any duties or taxes that may apply are your responsibility.
By ordering from our site you are stating that you agree to the above paragraphs. Don’t worry though, we rarely have problems with international shipments and almost all products are legal in almost all countries.
If the package is not sent back to us or if it is destroyed, we will not be able to refund any part of the purchase price. We followed your directions and those directions caused the product to be seized. We apologize for the inconvenience and we hope you will give us a try again with different products.
We hope you can understand the reasons that we can not refund you for seized products. Our goal is to make every customer happy! We do exactly as the customer tell us to do, like any good company should. Unfortunately, sometimes doing what you want us to do can cause problems if you are not sure of what the laws are in your country.